Carong Terms & Conditions — What you need to know before using the platform

These Terms & Conditions constitute a legally binding agreement between Carong (carong.ws) and every user of the platform. By accessing, browsing, or creating an account on Carong, you confirm that you have read these Terms in full and agree to be bound by them.

Carong is an online gaming platform offering slots, Live Casino, crash games, and Sports Betting to users in Bangladesh. These Terms are available in both English and Bengali; however, the Bengali version takes precedence for the convenience of Bangladeshi users.

To register on Carong, you must provide accurate and complete information. Carong reserves the right to terminate any account created with false or misleading details. Information required at registration:

• Full Name: Your name must match exactly as it appears on your National ID.
• Mobile Number: An active Bangladeshi number to be used for payments.
• Date of Birth: Actual date of birth — required for age verification.
• Password: Use a strong password of at least 8 characters.

Each person may only create one account. Creating multiple accounts using the same device, IP address, or payment method will be flagged as multi-accounting, and all associated accounts will be suspended. The user is solely responsible for the security of their account.

Never share your login credentials with anyone. Transferring or selling your account to another person is strictly prohibited. If you suspect unauthorized access to your account, contact Carong support immediately and change your password.

Carong strictly prohibits anyone under the age of 18 from using the platform. Age is verified against the date of birth provided at registration. Carong may request a copy of a national ID or passport at any time to verify an account holder's age.

A note to parents — please ensure your child cannot access your Carong account or payment information. If you notice any suspicious activity, contact us immediately.

Carong currently accepts payments via bKash, Nagad, and Rocket. The following rules apply to both deposits and withdrawals:

• Your Own Account: All payments must be made from a mobile banking account registered in your own name. Use of third-party accounts is prohibited.
• Minimum Deposit: A minimum transaction amount must be met for each transaction (see the relevant page for details).
• Withdrawal Verification: Identity verification may be required on your first withdrawal.
• Processing Time: Withdrawals are typically processed within 30 minutes to 1 hour.
• Withdrawal Limit: Daily withdrawal limits apply. Visit the Payments page for full details.

For suspicious or unusual transactions, Carong may conduct additional verification and place a hold on the transaction if necessary. Carong reserves the right to report any money laundering or fraudulent activity to the relevant legal authorities.

Carong regularly offers a variety of bonuses and promotions. Each bonus has its own terms, which are clearly stated on the offer page. General bonus rules:

• Wagering Requirement: To withdraw bonus funds, you must meet the specified wagering requirement — typically 15–30x the bonus amount.
• Validity: Every bonus has a set expiry period. Once expired, the bonus balance will be removed.
• Game Restrictions: Some bonuses are only valid for specific games. Please check the offer details.
• One Bonus, One Use: Each welcome bonus can only be claimed once. The same bonus cannot be used across multiple accounts.
• Bonus Cancellation: Carong reserves the right to void bonuses and any associated winnings in the event of a terms violation.

By claiming a bonus, you agree to its associated terms and conditions. For any bonus-related queries, please contact our support team.

All game outcomes on Carong are determined by an independently verified RNG (Random Number Generator) system. No manipulation of game results takes place. The RTP (Return to Player) for each game is available on its information page.

Game Rules & Guidelines:

• Bets on incomplete games due to technical errors will be refunded.
• Once a bet is accepted, it cannot be cancelled — no changes are permitted after a bet is confirmed in a live game.
• Carong is not liable for game interruptions caused by loss of internet connection, though the bet refund policy will apply.
• Using bugs or glitches in any game to gain an undue advantage is strictly prohibited.

The following activities are strictly prohibited on the Carong platform:

• Multi-Accounting: Creating multiple accounts for the same person.
• Bots & Automation: Placing automated bets using software or scripts.
• Chargeback Fraud: Disputing a payment after depositing and winning.
• Collusion: Colluding with other players to manipulate the game.
• Money Laundering: Using the platform to launder money.
• System Exploitation: Exploiting bugs or vulnerabilities to gain an unfair advantage.
• Third-Party Payments: Depositing from another person's mobile banking account.

Carong may close or suspend an account without prior notice in the following circumstances:

• Violation of any clause within these Terms & Conditions.
• Providing false or misleading information.
• Suspicious or unusual betting patterns.
• Extended inactivity (more than 12 months).
• At the user's own request.

If there is a remaining balance before the account is closed and no terms have been violated, you will have the opportunity to withdraw. However, if the account is closed due to a terms violation, the balance may be forfeited.

If you wish to close your account, please contact support. Once self-exclusion is activated, the account cannot be reactivated before the specified period ends.

By playing on Carong, you acknowledge that online gaming carries the risk of financial loss. Carong is not liable for the following:

• Losses caused by internet connection disruptions.
• Delays caused by disruptions to third-party services (mobile banking).
• Account information compromised due to user negligence.
• Personal financial losses resulting from in-game losses.

Carong is committed to providing a safe and fair environment at all times. However, online gaming carries inherent risks — only wager money that you can afford to lose without affecting your day-to-day life.

Carong treats user privacy with the utmost importance. Personal information you provide is used solely for service delivery and age/identity verification. It is never shared with third parties for advertising or commercial purposes.

However, information may be shared in the following circumstances:

• When required by a legal authority order or investigation.
• Mobile banking operators for payment processing.
• With game providers (for game-related matters only).

For more details, visit our Privacy Policy Read.

All content on the Carong website and app — including logos, designs, text, graphics, and software — is the intellectual property of Carong. Copying, distributing, or using any of this content for commercial purposes without written permission is strictly prohibited.

The intellectual property of all game content belongs to the respective game providers (e.g., Evolution Gaming, Pragmatic Play). Carong offers these games solely as a licensed partner.

If you have a complaint regarding Carong's services, it can be resolved through the steps below:

• Step One: Contact our support team via live chat or email. Most issues are resolved within 3–24 hours.
• Step Two: If you are not satisfied with the support you received, you may escalate your complaint to management through the official complaint form.
• Step Three: For disputes regarding game outcomes, an audit report from an independent verification body may be requested.

In all disputes, Carong's final decision is expected to be respected, though legitimate user complaints will always be taken into consideration.

Carong believes gaming should be a source of entertainment. We never want any of our users to develop a gaming addiction. To support this, we offer the following tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for 1–30 days.
• Self-Exclusion: Full account closure for an extended break.
• Reality Check: A reminder displayed at set intervals showing how long you have been playing.

If you notice signs of gaming addiction, please contact our Responsible Gaming Visit the page or contact support.

Carong reserves the right to modify, amend, or update these Terms & Conditions at any time. Users will be notified of significant changes through the following means:

• Notifications or pop-ups upon logging into your account.
• SMS or app notification sent to your registered mobile number.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes will be considered acceptance of the new terms. If you object to the updated terms, you have the option to close your account.

If you have any questions or need clarification about these Terms and Conditions, please reach out to us:

• Email: support@carong.ws
• Live Chat: Chat button at the bottom-right corner of any page on the site.
• Help Center: /help-center — Common questions answered here.

Our support team is available 24/7 in Bangla, with an average response time of under 3 minutes.