Gaming is meant to be fun. But sometimes that fun can go a little too far. Carong wants you to always stay in control — enjoy the experience, but don't lose yourself in it.
This is an example illustration. Assess your own situation using the tool below.
We don't just offer games — we care about your wellbeing too
Set your own daily, weekly, or monthly deposit limits. With a loss limit in place, the game will automatically stop once you've reached your set amount.
Decide in advance how long you want to play. When your time is up, the system will remind you and can end the session if you choose.
Pause your account for 1 to 30 days. During this period, no gaming or deposits will be possible.
For a long-term break, close your account entirely. This is a significant step — the account will not be reactivated before the set period ends.
A pop-up will appear every 30 minutes or 1 hour showing how long you've been playing and how much you've won or lost. Stay aware of your activity.
Log in to your account anytime to view your full betting history, wins, losses, and spending details.
Responsible gaming means keeping gaming as a form of entertainment — within healthy boundaries. Carong believes online gaming is truly enjoyable only when it doesn't harm your personal life, family, or finances.
Online gaming is growing rapidly in popularity across Bangladesh. Many people start playing for fun and enjoy it in a healthy way. But a small number gradually develop an addiction. Carong wants everyone to stay informed and in control.
The three core principles of responsible gaming are: setting a personal budget, respecting time limits, and never viewing gaming as a way to earn money. Carong offers multiple free tools for responsible play, available to all users.
✅ Remember: Play for fun — not to recover lost money. Trying to chase your losses almost always makes things worse.
Gaming addiction doesn't happen overnight — it builds gradually. Watch out for these warning signs:
⚠️ Caution: If you notice three or more of the above signs, don't wait — seek help now. Carong's support team is available 24/7.
In the past week, have you spent more time or money on gaming than you planned?
If you chose "maybe" or "yes", consider setting a deposit limit.
After logging into your Carong account, you can access all protection tools under "Account Settings". They are completely free and take effect instantly.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, any increase to the limit requires a 24-hour waiting period — helping prevent impulsive decisions.
Free InstantA reminder pop-up will appear every 30 minutes, 1 hour, or 2 hours, showing your total session time, total bets placed, and a summary of wins and losses.
FreePause your account for 1, 7, 14, or 30 days. During this time, you won't be able to play or make deposits. Your account will reactivate automatically once the break ends.
FreeClose your account for 6 months, 1 year, or permanently. This is our strictest protection measure — your account cannot be reopened before the designated period ends, regardless of any requests.
FreeClick the "Log In" button in the top menu to access your account.
Click the profile icon in the top right corner to open "Account Settings".
Find the "Responsible Gaming" section on the Settings page.
Select the limit or break that works for you and save. Changes take effect immediately.
Learn and apply the rules that experienced gamers follow:
ℹ️ If you want to enjoy gaming as a long-term source of entertainment, follow these 10 rules. Experienced players always stick to these principles.
Those closest to us are often the first to notice a gaming problem — but fear of damaging the relationship keeps them silent. This section is for family members.
If you want to talk to a loved one about this, approach the conversation calmly rather than with frustration. Express concern, not accusation. Remember — addiction is a condition, not a character flaw. Seek help together.
Family members can also reach out to Carong support to request account-related assistance on behalf of a loved one. We handle all such requests with full confidentiality.
Carong strictly prohibits anyone under 18 from creating an account or playing. Date of birth is verified at registration, and KYC verification is carried out in cases of doubt.
🚫 Strict Policy: If anyone creates an account using a false age and is later found out, the account and all balances will be permanently forfeited.
Advice for Parents:
Admitting there's a problem takes courage. It's never too late to ask for help. Carong offers support through the following channels:
Chat with us in Bangla via 24/7 live chat on any page of the site. All information is kept strictly confidential.
Help CenterWrite to us at support@carong.ws with the details. You'll hear back within 24 hours.
support@carong.ws✅ Remember: You're not alone. Carong's Responsible Gaming team supports many people every day. Asking for help isn't a sign of weakness — it's the right move.
Join Carong and use our free protection tools. Play for fun — and keep yourself safe.