When you use Carong, we collect certain information. This policy clearly explains what data is collected, why it is collected, and how it is kept secure.
Your information is held in trust with us. It is never sold or shared with third parties without reason.
Go to SupportThe Core Pillars of Carong's Data Protection
All your personal information and payment data is encrypted with 256-bit SSL technology, making it unreadable to any third party in transit.
Data stored on our servers is protected by firewalls and access controls. Unauthorized access is fully blocked.
You can view, correct, or request deletion of your data at any time. You own your data.
Your email, phone number, and personal details are never sold to advertisers or marketing companies.
We clearly disclose which cookies are used and why. You have the option to disable all non-essential cookies.
You can opt out of promotional notifications or emails at any time. Simply update your preferences in Account Settings.
Carong (carong.ws) places the highest priority on user privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information.
This policy applies to the Carong website, mobile app, and all related services. By using Carong, you are considered to have accepted this Privacy Policy. Please read it in full before using the platform for the first time.
This document supplements our Terms & Conditions' — together, both documents form the complete agreement between Carong and its users.
✅ Our Commitment: We will never sell your data. Your privacy is the foundation of our business.
Carong collects data across several categories. Full details are provided in the table below:
| Data Type | Example | Why We Collect It |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Age & Identity Verification |
| Contact information | Mobile number, email address | Account management & notifications |
| Payment information | Mobile banking number, transaction ID | Processing deposits & withdrawals |
| Device Information | IP address, browser, operating system | Security & fraud prevention |
| Gaming Activity | Bet history, wins & losses, session duration | Responsible Gaming Monitoring |
| Browsing Data | Page visits, click patterns, cookies | Site improvement & user experience |
We only collect information that is strictly necessary. Collecting excessive or irrelevant data goes against our policy.
Carong collects information in several ways. The main methods are:
ℹ️ We will never ask for your mobile banking PIN, bank password, or OTP code. If anyone requests this information, it is a scam.
Carong uses the information it collects for the following purposes:
Your information is never used for purposes beyond those listed above. Any new use will require your explicit consent.
Carong never sells your data. However, limited information may be shared in specific circumstances:
Even in the above cases, only the minimum necessary information is shared. No third party receives your full profile. All our partners are bound by strict confidentiality agreements.
✅ Rest assured: Your information is never shared with advertisers, marketing companies, or data brokers.
Carong uses cookies to improve site functionality and personalize your experience. The types of cookies we use:
You can disable cookies through your browser settings, but turning off essential cookies may affect certain features of the site. A cookie consent banner is shown on your first visit, where you can set your preferences.
Carong retains data according to the following timeframes:
Once the retention period expires, your data is securely deleted or anonymized. If we are required to retain it beyond the specified period for legal reasons, you will be notified.
As a Carong user, you have the following privacy rights:
You may request to know what information we hold about you.
You may request corrections to any inaccurate or incomplete information.
Your data can be deleted upon request, unless we are required to retain it by law.
You can object to the use of your data for specific purposes.
You may request a copy of your data in a portable format.
You can opt out of promotional communications at any time.
To exercise any of the rights above, email support@carong.ws or submit a form via the Help Center. We will respond within 30 days of receiving your request.
Carong strictly does not provide services to anyone under 18, and we do not knowingly collect information from minors. Date of birth is verified at the time of registration.
If we become aware that any data belonging to a minor has been collected, it will be deleted immediately and the associated account will be closed.
A note to parents — please ensure your child cannot access your Carong account or any payment information saved on your device. If you have any concerns, contact our support team immediately.
Carong uses industry-standard security technologies to protect your data:
However, 100% security on the internet cannot be guaranteed. In the event of a data breach, we will notify affected users within 72 hours and take immediate action.
ℹ️ You also play a role in keeping your account secure — use a strong password, avoid logging in on public Wi-Fi, and sign out after each session.
Carong may update this Privacy Policy from time to time. If significant changes are made, you will be notified in the following ways:
Continued use of Carong after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.
For any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us through the following:
We aim to respond to all privacy-related requests within 30 days. For complex requests, it may take a little longer, but we will keep you informed.
📅 Effective date of this policy: July 1, 2026. Sections updated from the previous version: 2, 5, 6, 10.
With a transparent privacy policy and industry-standard security, Carong is always in your corner. Play on a trusted platform and win safely.